3 → 15
Team Growth
Expanded the technical team from 3 to 15 members.
About Me
Engineering Leadership with a Service Mindset
Khandker Samiul Islam is a dynamic professional with extensive experience in electrical service operations and technical leadership. He has led technical teams, managed large-scale equipment installation and commissioning, supervised preventive and corrective maintenance, developed technical training programs, coordinated with clients and government organizations, worked with foreign suppliers and OEMs, and continuously improved service workflows for operational efficiency.
13+
Years of experience
Gov & OEM
Client coordination
Professional Focus
- After-Sales Service Leadership
- Team Building & Training
- Equipment Installation & Commissioning
- Preventive Maintenance
- Client & Government Coordination
- Quality Assurance
- Workflow Optimization
- Troubleshooting
- Performance Improvement
- Technical Support
Professional Impact
Measured by Results
50%+
Efficiency Improvement
Improved operational efficiency while reducing outsourcing.
100%
On-Time Service
Achieved on-time service delivery through effective scheduling and team coordination.
35%
Faster Resolution
Reduced service issue resolution time through centralized tracking.
25%
Less Equipment Downtime
Reduced equipment downtime through optimized parts management and maintenance planning.
20%
Higher Client Satisfaction
Improved client satisfaction through structured feedback and service enhancement.
Career
Professional Experience
Jun 2018 – Present
Current RoleHead of Division (Electrical)
After Sales Service Division · Sohel Engineering & Construction Ltd.Responsibilities
- Lead a 15-member technical team handling after-sales electrical service and support.
- Oversee installation, commissioning, and maintenance of construction equipment.
- Coordinate with government clients including DNCC, DSCC, RAJUK, and LGED.
- Design and deliver internal and client-focused training programs.
- Supervise preventive and corrective maintenance activities.
- Manage recruitment, onboarding, and performance of field service staff.
- Maintain direct liaison with foreign suppliers and OEMs for technical support.
- Ensure compliance with quality standards and safety protocols.
- Control work processes and improve service workflows for operational efficiency.
- Manage multiple large-scale service contracts with government bodies.
- Strengthen vendor relationships to ensure timely supply and high-quality service delivery.
Impact
- Team expanded from 3 to 15
- 50%+ efficiency improvement
- 100% on-time service delivery
- 35% faster issue resolution
- 25% reduction in equipment downtime
- 20% improvement in client satisfaction
Mar 2015 – Jun 2018
Electrical Engineer
After Sales Service Division · M/S Sohel EnterpriseKey Achievements
- Assembled and commissioned 50+ units of electrical equipment for industrial clients.
- Delivered reliable after-sales support with 95%+ client satisfaction.
- Conducted technical training, reducing client support calls by 30%.
- Performed periodic maintenance, cutting equipment downtime by 20%.
- Improved commissioning efficiency by 10% through SOP refinement.
Mar 2010 – Dec 2010
Marketing Executive
Bison TechnologyResponsibilities & Achievements
- Boosted brand visibility through local marketing efforts.
- Secured 15+ advertisement contracts through direct client engagement.
- Generated potential clients through lead-generation campaigns.
- Gathered client feedback to improve marketing strategies.
- Supported product branding at industry events and expos.
Expertise
What I Bring to an Organization
Service Leadership
Leading technical teams and improving after-sales service delivery.
Technical Operations
Managing installation, commissioning, maintenance and troubleshooting.
Team Development
Recruitment, onboarding, technical training and performance management.
Client Coordination
Working with clients and government organizations to ensure service satisfaction.
Vendor & OEM Relations
Coordinating with foreign suppliers and OEMs for technical support.
Operational Excellence
SOP development, workflow optimization, quality assurance and performance improvement.
Capabilities
Technical Skills
Engineering & Analysis
- MATLAB
- PSAF
- P-Spice
Programming
- C
- PHP
Design & Documentation
- AutoCAD
- Adobe Illustrator
- Adobe Photoshop
Productivity
- MS Office Suite
Creative & Media
- Video Editing Tools
Leadership & Soft Skills
Leading people, not just processes.
- Teamwork
- Convincing
- Inspiring
- Influencing
- Negotiation
- Leadership
Training
Technical Training & Knowledge Sharing
Trainer
Khandker Samiul Islam has provided training on:
- Bulldozer operation
- Bulldozer maintenance
- Bulldozer troubleshooting
- Technical diagrams
- Road Rollers
- Excavators
Training Attended
- 01Ghorasal 50MW Power Plant
- 02Faridpur 50MW Power Plant
- 03Microcontroller-Based Embedded System Design
Featured Project
Solar Combiner Project
University of Information Technology & Sciences2012
Solar Combiner
Electro-Fest Project Presentation Contest
Designed and demonstrated a solar combiner for efficient energy integration using renewable sources.
- Electrical Engineering
- Renewable Energy
- Academic Project
Education
Academic Background
B.Sc. in EEE
University of Information Technology & Sciences
HSC — Science
Milestone College
SSC — Science
Rajdhani High School
My Blog
Samiul's World
Thoughts, ideas, technical insights, experiences, and perspectives beyond my professional portfolio.
Get in Touch
Let's Connect
Open to professional conversations, technical collaboration, service leadership opportunities, and industry connections.